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Questions / Comments

Technical Support

Technical support is available by telephone and email to all HAZUS users for answering questions related to data input, results analysis, and other technical issues. The toll free Technical Support number is (877-283-8789).  If you find that you cannot get through, we suggest either trying again later to see if the problem has cleared, or contacting HAZUS Help through one of the following e-mail addresses:

HAZUSGenHelp@nibs.org for general questions about HAZUS-MH
HAZUSWindHelp@ara.com for Hurricane Model questions
HAZUSFloodHelp@absconsulting.com for Flood Model questions
HAZUSQuakeHelp@pbsj.com for Earthquake Model questions
HAZUSQuakeHelp@pbsj.com for installation and software questions
HAZUSUserGroupHelp@jamiecaplan.com for HAZUS User Group questions

Onsite technical support is available on a case-by-case basis for HAZUS users. To request on-site support please contact the HAZUS Program Manager by going to HAZUS Contacts.