SECTION E ________________________________________________________ INSPECTION AND ACCEPTANCE 1. General Information: This section is prepared by the PWS writer and the Contracting Officer. The section contains a description of how the Government will monitor the Contractor's performance and the general acceptance standards expected from the Contractor. The actual inspection procedures developed are subject to unilateral revision by the Government at any time and are not a part of the contract. NOTE_TO_WRITER: FAR Part 46 prescribes polices and procedures to assure that supplies and services procured by the Government conform to the quality and quantity set forth in the contract. The Government determines the type and extent of Government quality assurance based upon the particular acquisition. Contractors are responsible for carrying out their obligations as set forth in the contract terms and conditions, for controlling product quality, and for offering to the Government only those supplies and services conforming to contract requirements. A surveillance plan must be provided to potential Contractors as information only, and not as part of the contract. The key to assuring quality with minimal Government inspections is to ensure that a Contractor provides good manageable quality control plan or program. Comparing results of random sampling of specified services against Contractor's quality control checklists will identify areas where a Contractor's quality control plan or program may need improvement. 1 E-1 2. Instructions: a. Inspection_of_Services_-_Fixed_Price: The Contracting Officer should insert FAR Subpart clause 52.246-4, Inspection of Services - Fixed-price, for all solicitations when a fixed price contract is contemplated. (Ref. FAR Subpart 46.304). b. Quality_Assurance_(QA)_and_Surveillance_Plans: (1) When the Government purchases services, there must be some means provided to attest to the value received for moneys spent. To do this, the Government must be able to conform to contract requirements. The recipient of the contracted services is responsible for developing and implementing procedures that assure that the Government is getting the services that were contracted. These procedures are called quality assurance (QA). Contractors, on the other hand, are responsible for providing quality control (QC). QC controls the service-producing processes and ensures that the desired level of output quality is maintained. The PWS writer and Contacting Officer must ensure no contract limits the Government's right to inspect. (2) Quality assurance surveillance enables the Government to draw conclusions about a Contractor's performance and to document those conclusions about a Contractor's performance and to document those conclusions. The type of conclusions that can be 2 drawn from surveillance depends on the evaluation method used. Conclusions can range from cursory to exact. The closer to exact E-2 the conclusions, the easier it is to convert them into corrective actions. (3) The Government should monitor a Contractor's performance using QA procedures established for the contract. However, the Government may reserve the right to utilize other methods as necessary to assure Contractor compliance with all terms and conditions of the contract. The Contractor should be cautioned that additional costs to the Government to reinspect work caused by unsatisfactory work or nonperformance by the Contractor may be charged to the Contractor. (Ref. FAR Subpart 52.246-4). The Performance Requirements Summary (PRS), DA FORM 5473-F, is an important part of quality assurance and should be identified in SECTION E of the solicitation and listed in SECTION J as technical exhibit. (See para. 3 below). The PRS table is also included as part of the QA Surveillance Plan. NOTE_TO_WRITER_: A Quality Assurance Surveillance Plan must not be incorporated as part of a contract. Accordingly, it is identified in SECTION J and attached as information only with the solicitation, and a statement along the following lines must be inserted on the front cover: 3 "This plan is provided for information purposes only. This Quality Assurance Surveillance Plan is not part of the Request for Proposal (or Invitation for Bids) nor will it be made part of any resulting contract. The Government has the right to change or modify inspection methods at its discretion." The release of surveillance methods to potential Contractors depends upon the functions being monitored and the installation personnel and practices. The issue should be resolved by functional and contracting people, perferably at the local level. The advantage of E-3 identifying the type of surveillance methods tends to promote good Government-Contractor relations, forces the Government to determine how the contract will be monitored, and gives the Contractor a better understanding of the performance expected of him. Moreover, the surveillance methods are not binding on the Government. c. General_Acceptance_Standards: All Government facilities, to include all Government property assigned to or maintained by the Contractor should be clean, secure, and safe to operate. All Government equipment must be maintained to ensure that it operates according to manufacturer's instructions. Equipment shall not be operated without protective shields or devices in place. All replacement items meet applicable federal, state, and local codes or regulations. Equipment should be operated in the most effective, efficient, and economical manner possible. d. Inspection/Work_Verification: All work should be inspected by the Contracting Officer to ensure that the work is being 4 accomplished according to the contract. e. Reductions_for_Unsatisfactory_or_Nonperformance_Work: An amount equal to the value of the unsatisfactory or nonperformed work, as determined by the Contracting Officer should be deducted from any payment to the Contractor. (Ref. para 4-4,DA Pam 715-15). If the Contractor disagrees with the Contracting Officer's reduction, then the disagreement shall be subject to FAR Subpart 33.2, Disputes and Appeals. E-4 NOTE_TO_WRITER: The following clauses are the Contracting Officer's responsibility. Recommend if desired. See FAR, DFARS, AFARS 52.246-1 through end to develop any recommended supplements to inspection clauses. 3. Inspection: All work will be inspected by the Contracting Officer as specified herein to insure that work is accomplished as approved by the Contracting Officer. 4. Reductions_for_Unsatisfactory_or_Nonperformed_Work: An amount equal to the value of the unsatisfactory or nonperformed work, as determined by the Contracting Officer IAW para. 5. below, will be deducted from any payment due the Contractor. In the event the Contractor disagrees with the Contracting Officer as to any reduction, such disagreement shall be subject to the Contract clause entitled 5 "Disputes" (section I). In general, deductions for items or services inspected using random sampling will be determined IAW the procedures outlined in this Section E. (See para. 7. and examples). Deductions for items or services inspected by other methods will be determined IAW the "Inspection of Services Fixed-Price" clause (section I). (See para. 6. and examples) 5. Payment_Analysis: Payment analysis is used to determine deductions or reductions of the Bid Schedule Item which corresponds to services found unsatisfactory regardless of whether the Government allows the service to be reperformed. Payment analysis is broken down into two separate categories: Deduction for Documented Defects and Deduction Projection. E-5 6. Deduction_for_Documented_Defects: Each documented defect represents a loss in value to the Government and increases the administrative burden. The administrative burden may include: reinspection time, vehicle time, functional personnel (DPW, Budget, Procurement), performing additional records and reports. DOD's historical records have indicated that 8% to 10% of the contract dollar is used for contract administration. The cost of reduced value can be calculated as a percentage or a true dollar amount. 6 The percentages used for determining administration cost in the four concepts listed below are for illustration purposses only, (percentages may accually be higher or lower depending on the installation's geographical layout or the contract requirements). (1) Work found unsatisfactory and reperformed by the Contractor: 10% of service value for administrative costs (See example 6.(1)) (2) Work found unsatisfactory and reperformed by the Government: 20% of service value for administrative costs plus cost of service (Government Cost to Reperform) (See example 6.(2)) (3) Work found unsatisfactory and reperformed by another Contractor: 20% of service value for administrative costs plus the contract price for the additional Contractor (See example 6.(3)) E-6 (4) Work found unsatisfactory and not reperformed by anyone, or work not performed at all: 10% of service value for administrative costs plus cost of service (from Bid Schedule) (See example 6.(4)) 7 NOTE_TO_WRITER: The following examples (6. (1) thru 6. (4))have been developed based on para. 6. using the percentages for administrative cost to determine deductions from Lump Sum Bid Schedules and Line Item Bid Schedules. IT_IS_VERY_IMPORTANT_THAT_DEDUCTION_METHODS_ARE_ILLUSTRATED_IN SECTION_E_SO_THEY_WILL_BECOME_PART_OF_THE_CONTRACT_ONCE_THE CONTRACT_HAS_BEEN_AWARDED. E-7 8 EXAMPLE 6.(1) (1) Work found unsatisfactory and reperformed by the contractor: 10% of service value for administrative costs Analysis for Lump Sum Requirement = Vacant Quarters Maintenance (VQM) Surveillance = 100% Inspection Bid Cost = $10,000.00 / Month (Lump Sum) Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $10,00.00 / 50 Units = $200.00 Per Average Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Deduction = Administrative Deduction % X Service Value = 10% X $2,000.00 = $200.00 Analysis for Line Item Cost Requirement = (VQM) Surveillance = 100% Inspection Line Item Cost = $200.00 / Unit Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $200.00 per Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Deduction = Administrative Deduction % X Service Value = 10% X $2,000.00 = $200.00 or 1 Step Analysis for Line Item Cost Administrative Deduction % X Defects X Cost of Service = 10% (10 X $200.00) = 10% X $2,000.00 Deduction = $200.00 E-8 9 EXAMPLE 6.(2) (2) Work found unsatisfactory and reperformed by the government: 20% of service value for administrative costs plus cost of service (Government Cost to Reperform) Analysis for Lump Sum Requirement = Vacant Quarters Maintenance (VQM) Surveillance = 100% Inspection Bid Cost = $10,000.00 / Month (Lump Sum) Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $10,000.00 / 50 Units = $200.00 Per Average Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Admin Cost = Administrative Deduction % X Service Value = 20% X $2,000.00 = $400.00 4. Deduction = Administrative Cost + Govt. Cost to Reperform = $400.00 + $3,500.00 = $3,900.00 Analysis for Line Item Cost Requirement = (VQM) Surveillance = 100% Inspection Line Item Cost = $200.00 / Unit Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $200.00 per Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Admin Cost = Administrative Deduction % X Service Value = 20% X $2,000.00 = $400.00 4. Deduction = Administrative Cost + Govt. Cost to Reperform = $400.00 + $3,500.00 = $3,900.00 or 1 Step Analysis for Line Item Cost 10 Administration Deduction % X Service Value + Govt. Cost to Reperform = (20% X $2,000.00) + $3,500.00 = $400.00 + $3,500.00 Deduct = $3,900.00 E-9 EXAMPLE 6.(3) (3) Work found unsatisfactory and reperformed by another contractor: 20% of service value for administrative costs plus the contract price for the additional contractor Analysis for Lump Sum Requirement = Vacant Quarters Maintenance (VQM) Surveillance = 100% Inspection Bid Cost = $10,000.00 / Month (Lump Sum) Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $10,000.00 / 50 Units = $200.00 Average Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Admin Cost = Administrative Deduction % + Additional Contractor = 20% X $2,000.00 = $400.00 4. Deduction = Administrative Cost + Additional Contractor Contract Price = $400.00 + 3,000.00 = $3,400.00 Analysis for Line Item Cost Requirement = (VQM) Surveillance = 100% Inspection Line Item Cost = $200.00 / Unit Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $200.00 per Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 11 3. Admin Cost = Administrative Deduction % X Services Value = 20% X $2,000.00 = $400.00 4. Deduction = Administrative Cost + Additional Contractor Contract Price = $400.00 + $3,000.00 = $3,400.00 or 1 Step Analysis for Line Item Cost Administrative Deduction % X Defects X Cost of Service + Additional Contractor Contract Price = 20% X 10 X $200.00 + $3,000.00 = $400.00 + $3,000.00 Deduct = $3,400.00 E-10 EXAMPLE 6.(4) (4) Work found unsatisfactory and not reperformed by anyone, or work not performed at all: 10% of service value for administrative costs plus cost of service (from Bid Schedule) Analysis for Lump Sum Requirement = Vacant Quarters Maintenance (VQM) Surveillance = 100% Inspection Bid Cost = $10,000.00 / Month (Lump Sum) Population = 50 Quarters (Units) Defects = 10 Quarters (Units) 1. Cost of Service = $10,000.00 / 50 Units = $200.00 Average Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Admin Cost = Administrative Deduction % X Service Value = 10% X $2,000.00 = $200.00 4. Deduction = Administrative Cost + Service Value = $200.00 + $2,000.00 = $2,200.00 Analysis for Line Item Cost Requirement = (VQM) Surveillance = 100% Inspection Line Item Cost = $200.00 / Unit Population = 50 Quarters (Units) 12 Defects = 10 Quarters (Units) 1. Cost of Service = $200.00 per Unit 2. Service Value = Number of Defects X Cost of Service = 10 X $200.00 = $2,000.00 3. Admin Cost = Administrative Deduction % X Service Value = 10% X $2,000.00 = $200.00 4. Deduction = Administrative Cost + Service Value = $200.00 + $2,000.00 = $2,200.00 or 1 Step Analysis for Line Item Cost Administrative Deduction % X Service Value + Defects X Cost of Service = (10% X $2,000.00) + (10 X $200.00) = $200.00 + $2,000.00 Deduct = $2,200.00 E-11 7. Deduction_Projection: Deduction projection may be used only with the random sample surveillance method and only within the parameters specified herein. In deducting for fixed-price contracts by projection using random sampling, the statistical validity of the projection must be such that it does not place an unfair burden on the Contractor. The number of samples taken within any given population determines the validity of the projection when used to predict the actual number of defects which would be found if each and every work unit had been inspected. To ensure valid projections, the number of observations for each population size must be sufficient. The required number of observations for each population size has been calculated and included as Tables 1-A, 1-B, and 1-C. The following guidelines should be followed: 13 (1) Deduction projection should be used only if Contractor's performance is less than satisfactory. If overall performance is satisfactory, deduct for observed defects only as described in para. 6. (2) Deduction projection may be used only on that portion of the population that has not been sampled. Those defects observed in the random sample must be treated as per paragraph E.3.4. Deduction projection is used as follows: (a) Determine the percentage of the population that has been randomly sampled. E-12 (b) Determine the deduction by multiplying the unsampled percentage by the total cost of the services, and then multiply this product by the Observed Defect Rate (ODR). NOTE_TO_WRITER: The following examples have been developed based on paragraph 6. (Deduction for Documented Defects) and the parameters (principals) of random sampling, and using the predetermined percentages as in paragraph 6.(1 thru 4) for Lump Sum Bid Schedules and Line Item Bid Schedules. 14 E-13 EXAMPLE 7.(1) (1) Work found unsatisfactory and reperformed by the contractor: 10% of service value for administrative costs Analysis for Lump Sum Requirement = Family Housing Preventive Maintenance (PM) 15 Surveillance = Random Sampling Bid Cost = $4,000.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Percentage Unsampled = Unsampled Population / Population = 42 / 50 = 84% 4. Deduction (Unsampled) = % Unsampled X % Defective X Service Value = 84% X 38% X $4,000.00 = $1,276.80 5. Administration Cost = 10% X Service Value / Population X Defects = 10% ($4,000.00 / 50) 3 = 10% X $80.00 X 3 = $24.00 6. Total Deduction = Deduction Unsampled + Administration Cost = $1,276.80 + $24.00 = $1,300.80 E-14 EXAMPLE 7.(1)a 16 Analysis for Line Item Cost Requirement = Family Housing (PM) Surveillance = Random Sampling Line Item Cost = $80.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (rejects level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Service Value = Line Item Cost = $80.00 4. Deduction Unsampled = Unsampled Pop. X % Defective X Service Value = 42 X 38% X $80.00 = $1,276.80 5. Administration Cost = 10% X Service Value X Defects = 10% X $80.00 X 3 = $24.00 6. Total Deduction = Deduction Unsampled + Administration Cost = $1,276.80 + $24.00 = $1,300.80 E-15 17 EXAMPLE 7.(2) (2) Work found unsatisfactory and reperformed by the government: 20% of service value for administrative costs plus cost of service (Government Cost to Reperform) Analysis for Lump Sum Requirement = Family Housing Preventive Maintenance (PM) Surveillance = Random Sampling Bid Cost = $4,000.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject Level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Percentage Unsampled = Unsampled Population / Population = 42 / 50 = 84% 4. Deduction (Unsampled) = % Unsampled X % Defective X Service Value = 84% X 38% X $4,000.00 = $1,276.80 5. Administration Cost = 20% X Service Value / Population X Defects = 20% ($4,000.00 / 50) 3 = 20% X $80.00 X 3 = $48.00 6. Govt. Reperforms = Service Value / Population X Defects = ($4,00.00 / 50) X 3 = $80.00 X 3 = $240.00 7. Total Deduction = Deduct Unsampled + Admin Cost + Govt. Reperforms = $1,276.80 + $48.00 + $240.00 = $1,564.80 18 E-16 EXAMPLE 7.(2)a Analysis for Line Item Cost Requirement = Family Housing (PM) Surveillance = Random Sampling Line Item Cost = $80.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units Defects = 3 (reject level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Service Value = Line Item Cost = $80.00 4. Deduction Unsampled = Unsampled Population X % Defective X Service Value = 42 X 38% X $80.00 = $1,276.80 5. Administration Cost = 20% X Service Value X Defects = 20% X $80.00 X 3 = $48.00 6. Govt. Reperforms = Service Value X Defects = $80.00 X 3 = $240.00 7. Total Deductions = Deduct Unsampled + Admin Cost + Govt. Reperforms = $1,276.80 + $48.00 + $240.00 = $1,564.80 19 E-17 EXAMPLE 7.(3) (3) Work found unsatisfactory and reperformed by another contractor: 20% of service value for administrative costs plus the contract price for the additional contractor Analysis for Lump Sum Requirement = Family Housing Preventive Maintenance (PM) Surveillance = Random Sampling Bid Cost = $4,000.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Percentage Unsampled = Unsampled Population / Population = 42 / 50 = 84% 4. Deduction (Unsampled) = % Unsampled X % Defective X Service Value = 84% X 38% X $4,000.00 = $1,276.80 5. Administration Cost = 20% X Service Value / Population X Defects = 20% ($4,000.00 / 50) 3 20 = 20% X $80.00 X 3 = $48.00 6. Another Contractor = New Contract Price / Population X Defects Reperforms = ($4,500.00 / 50) X 3 = $90.00 X 3 = $270.00 7. Total Deductions = Deduct Unsampled + Admin Cost + New Contractor = $1,276.8 + 48.00 + $270.00 = $1,594.80 E-18 EXAMPLE 7.(3)a Analysis for Line Item Cost Requirement = Family Housing (PM) Surveillance = Random Sampling Line Item Cost = $80.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Service Value = Line Item Cost = $80.00 4. Deduction Unsampled = Unsampled Population X % Defective X Service Value = 42 X 38% X $80.00 = $1,276.80 5. Administrative Cost = 20% X Service Value X Defects 21 = 20% X $80.00 X 3 = $48.00 6. Another Contractor = New Contract Price / Population X Defects Reperforms = ($4,500.00 / 50) X 3 = $90.00 X 3 = $270.00 7. Total Deductions = Deduct Unsampled + Admin Cost + New Contract = $1,276.80 + $48.00 + $270.00 = $1,594.80 E-19 EXAMPLE 7.(4) (4) Work found unsatisfactory and not reperformed by anyone, or work not performed at all: 10% of service value for administrative cost plus cost of service (from Bid Schedule) Analysis for Lump Sum Requirement = Family Housing Preventive Maintenance (PM) Surveillance = Random Sampling Bid Cost = $4,000.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject level 2) (Unsatisfactory Performance) 1. Percentage Defective = Defects / Sample Size = 3 / 8 22 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Percentage Unsampled = Unsampled Population / Population = 42 / 50 = 84% 4. Deduction (Unsampled) = % Unsampled X % Defective X Service Value = 84% X 38% X $4,000.00 = $1,276.80 5. Administration Cost = 10% X Service Value / Population X Defects = 10% ($4,000.00 / 50) 3 = 10% X $80.00 X 3 = $24.00 6. Work not Reperformed = Service Value / Population X Defects or not Performed = ($4,000.00 / 50) X 3 = $80.00 X 3 = $240.00 7. Total Deductions = Deduct Unsampled + Admin Cost + Unperformed work = $1,276.80 + $24.00 + 240.00 = $1,540.80 E-20 EXAMPLE 7.(4)a Analysis for Line Item Cost Requirement = Family Housing (PM) Surveillance = Random Sampling Line Item Cost = $80.00 AQL = 6.5% Population = 50 Units Sample Size = 8 Units (Table 1-A) Defects = 3 (reject level 2) (Unsatisfactory Performance) 23 1. Percentage Defective = Defects / Sample Size = 3 / 8 = 38% 2. Unsampled Population = Population - Sample Size = 50 - 8 = 42 3. Service Value = Line Item Cost = $80.00 4. Deduction Unsampled = Unsampled Population X % Defective X Service Value = 42 X 38% X $80.00 = $1,276.80 5. Administrative Cost = 10% X Service Value X Defects = 10% X $80.00 X 3 = $24.00 6. Work not Reperformed = Service Value X Defects = $80.00 X 3 = $240.00 7. Total Deductions = Deduct Unsampled + Admin Cost + Unperformed Work = $1,276.80 + $24.00 + $240.00 = $1,540.00 E-21 8. Performance_Requirements_Summary_Table_Example: This paragraph describes the content of a Performance Requirements Summary Table. 24 This table must be identified in SECTION E of the solicitation and listed as a technical exhibit in SECTION J. It is also included as part of the Quality Assurance Surveillance Plan. A Performance Requirements Summary Table should be completed as follows (see pages ______ through ______): a. Service_Requirement_(Column_1): This column should contain a brief summary of each service requirement either identified as line or subline cost items or other services within the line or subline cost items. All service requirements to be monitored must be included. When deciding how to express the requirements, consideration should be given to surveillance methods to be used. b. Contract_Paragraph_Number_(Column_2): This column should list the paragraph number in the PWS which specifies the service requirement. c. Standard_(Column_3): This column must describe the standard to be met. It should be written in objective, measurable terms. References to standards contained in referenced documents also may be used. d. Maximum_Allowable_Degree_of_Deviation_from_Requirement (AQL)_(Column_4): This column should show the minimum acceptable quality level (AQL). Technically, it is a modification of the E-22 25 standard. It should be stated as either a defect rate (percentage) or an absolute number per time period (month). If payment analysis is to be used, the size of the population service (or individual jobs) is to be performed during a specified time period (normally 1 month). e. Method_of_Surveillance_(Column)_5): This column should show the method of surveillance anticipated for the service requirement. The following methods are available and more than one may be used for each service requirement: Random Sampling, Planned Sampling, 100-Percent Inspection, Validated Complaints, and Unscheduled Inspection. The Government is not restricted to using the methods chosen and shown in column 5. 26 E-23 27